According to www.freightwaves.com, C.H. Robinson reduced its global workforce by 29% year-over-year from 2024 to 2025, dropping from approximately 14,990 employees in Q1 2024 to 12,085 in Q4 2025. In its North American Surface Transportation (NAST) segment — the company’s largest brokerage unit — headcount fell from 6,004 to 4,970 over the same period.
Voluntary buyouts for leadership group
The Eden Prairie, Minnesota-based third-party logistics provider confirmed it recently offered voluntary severance packages to a limited group of leaders as part of an organizational transformation. While the company declined to disclose exact numbers, a person familiar with the matter told FreightWaves that about 160 employees were offered buyouts and roughly 26 accepted. Packages included approximately nine months of severance pay and accelerated vesting of stock.
The company emphasized that the move supports operational efficiency and long-term growth strategy. It reiterated ongoing hiring in customer- and carrier-facing roles and continued investment in personnel — citing people as “a key reason customers choose us.”
Productivity gains offset weak freight demand
Despite persistently soft freight conditions — including the 13th consecutive quarterly decline in the Cass Freight Shipment Index — C.H. Robinson reported margin expansion in its core NAST segment. Adjusted operating margin rose to 36.4% in Q4 2025, up from 33.3% in Q4 2024, and remains on track toward its 40% long-term target. Executives attributed this to automation-driven productivity: double-digit productivity improvements were achieved in NAST during 2025.
‘Lean AI’ reshapes brokerage workflows
C.H. Robinson’s strategic framework — termed “Lean AI” — integrates artificial intelligence, automation, and process redesign to reduce labor intensity in routine tasks. Executives stated that many formerly manual processes now require only limited human oversight, enabling the company to scale shipment volume without proportional headcount growth.
- Headcount reduction is explicitly tied to productivity improvements, not freight volume declines
- Automation and AI are central to achieving sustainable margin expansion amid market volatility
- The company continues investing in technology while maintaining selective hiring in frontline logistics roles
“As part of our ongoing focus on continuous improvement, we regularly evaluate our organizational design to ensure it aligns with our long-term strategy… This step supports operating more efficiently while positioning the company for sustainable growth.” — C.H. Robinson, statement to FreightWaves
This restructuring follows broader industry trends. J.B. Hunt reported a 12% headcount reduction in its intermodal division between 2023–2025 while deploying AI-powered load-matching tools; XPO Logistics integrated generative AI into its pricing engine in 2024, cutting quote turnaround time by 65%. According to Gartner, over 70% of logistics providers piloted at least one GenAI use case in 2025, primarily focused on freight procurement, exception management, and predictive capacity planning. For supply chain professionals, these shifts signal growing expectations for hybrid talent — individuals fluent in both domain expertise and AI-augmented decision support systems — and increased pressure to validate ROI on automation investments through measurable productivity KPIs like shipments per FTE or cost-per-mile managed.
Source: FreightWaves
Compiled from international media by the SCI.AI editorial team.
