According to Mastio & Co.’s annual Value and Loyalty Survey, Daylight Transport was ranked first overall among less-than-truckload (LTL) carriers. The report shows that Old Dominion Freight Line once again topped the national LTL carrier rankings.
In the overall ranking, the top five transportation companies also include Averitt Express (second place), Old Dominion (third place), Peninsula (fourth place), and Dayton Freight Lines (fifth place). Last year, Averitt Express won in this category, while Peninsula was the winner in 2022.
Estes was again ranked second among national carriers. ABF Freight, a subsidiary of ArcBest, moved up two spots to third place. XPO maintained its fourth position, while Saia dropped two places to fifth.
This year’s survey evaluated 164 transportation companies, with only 23 receiving sufficient ratings to make the list. Mastio conducted approximately 5,000 observations through a series of telephone interviews from June to late September, involving 1,608 LTL freight customers and “key decision-makers.”
Open-ended questions in the survey asked clients to evaluate carriers’ service delivery, competitive positioning, and their ability to attract and retain customers. Rankings were based on multiple metrics including on-time pickup and delivery, cargo shortages, damage, weight accuracy, transit time, pricing, technology, and back-office functions such as billing accuracy, claim handling, problem resolution, and carrier responsiveness.
Daylight Transport was also named the top inter-regional carrier, followed by Averitt Express and R&L Carriers.
Ward Trucking received the highest honor in the Northeast/Mid-Atlantic region group. Dayton Freight Lines topped the rankings for carriers operating in the Great Lakes/Midwest region. Southeastern Freight Lines was rated the best transportation company in the South, while Peninsula took top honors in the West.
Ward Trucking and ABF were among the fastest climbers in overall rankings, each moving up six spots to sixth and twelfth positions respectively.
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Source: FreightWaves
